Refund Policy

At Essential Selects, your satisfaction matters to us, which is why we keep our return and refund process simple and clearly spelled out.

📦 Returns

We accept returns on both defective and non-defective items within 30 days of the delivery date.

To qualify for a return, your item must be:

• Unused and in its original condition
• In its original packaging, with all accessories and components included
• Accompanied by your order number or proof of purchase

🔄 Exchanges

Need a different item instead? The fastest path is:

1. Email support@essentialselects.com with your order number
2. Tell us which item you'd like instead
3. Return the original item following our return instructions
4. Once we receive and inspect it, we'll process your exchange

⏱️ Return Window at a Glance

🔍 How to Start a Return

1. Email support@essentialselects.com with your order number and reason for return
2. We'll respond within 24 hours with return instructions and the return address
3. Pack the item securely in its original packaging
4. Ship it to the address we provide

Please don't send an item back before requesting a return first — items sent without prior confirmation may not be accepted.

💰 Refunds

Once we receive and inspect your return, we'll email you the approval decision within 2 business days.

If approved:

• Your refund is processed within 10 business days
• It's credited to your original payment method
• You'll receive a confirmation email once it's issued

Your bank or card provider may take a few additional days to post the refund to your account after we process it. If 10 business days have passed since approval and you still haven't received your refund, contact us.

⚠️ Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

• Your order number
• A clear photo of the item and its packaging

We'll resolve it promptly at no extra cost to you.

❌ Items That Cannot Be Returned

• Items that have been used or opened (for hygiene/safety reasons on personal care items)
• Items missing their original packaging
• Returns requested after the 30-day window
• Items marked as final sale
• Gift cards

📩 Contact Us for Returns & Refunds

📧 Email: support@essentialselects.com

📞 Phone: +1 (703) 493-0706

⏰ Response Time: Within 24 hours, Monday–Friday